Faulty Hoverboard? Don't know whats wrong? Need hoverboard parts but don't know which one? No Problem!

Below we have listed the most common faults and possible fixes with parts required.
(Please always double check the parts inside your board before purchasing as returning incorrect parts will delay your repair)
NOTE: These are suggestions to "possible fixes" and are not 100% definite. For an accurate fault diagnosis we recommend sending the board to our repair centre.

For fixes possibly requiring more than 1 part, we strongly recommend sending the board to us for repair - Click here for our Collect & Inspect service.

Symptom: “Front LED constantly illuminated” (single side or both sides)

Possible Failed Part: Gyro Circuit Board
Possible Fix: There are 2 of these fitted to most Hoverboards. If the LED is illuminated on one side, one Gyro usually required, if both LED's illuminated, 2 Gyro's required.
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Symptom: “Vibrating on dismount”

Possible Failed Part: N/A
Possible Fixes: This is usually caused by the rubber plungers being too long or can happen over time as the plungers and/or top rubber foot pads become fatigued. See “Trimming the plungers” in this guide. 

Symptom: “Front blue LED not illuminating”

Possible Failed Part: Front LED
Possible Fix: Check the connection from the front LED to the Gyro PCB.
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Symptom: “Battery/System LED not illuminating”

Possible Failed Part: Top LEDs
Possible Fix:
Check the connection from the Gyro PCB to the top LED’s
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Symptom: “Wheel arch lights not working”

Possible Failed Part: Wheel Arch LEDs
Possible Fixes: 
- Check connection from LED to the gyro board.
- Check connector is correct orientation on LED wire.
- Press power button on small LED controller.
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Symptom: “Scooter will not stop spinning on one side”

Possible Failed Part: Gyro, Plungers
Possible Fixes: 
This is usually caused by the rubber plungers being too long or can happen over time as the plungers and/or top rubber foot pads become fatigued. See “Trimming the plungers” guide here.
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Symptom: “No beep noise or front LED illuminating when pressing the foot pad”

Possible Failed Part: Gyro, Plungers
Possible Fixes: The Gyro PCB has x2 sensors on the bottom for the rubber plungers.
These plungers move in and out of the sensor to activate it when you are standing on the board (like a switch - on/off).
When replacing the Gyro PCB, these plungers need to be lined up centrally in between the black plastic sensors.
Sometimes they can be off centre when replacing the Gyro PCB. Check and try again.
This can also be caused by the plungers being too short (or cut too short). If this is the case they will then need to be replaced with new ones.
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Symptom: “Scooter doesn’t turn on”

Possible Failed Parts: Battery, Main Board, Power Button
Possible Fixes: 
- Check that the battery has been re-connected.
- Check connection from power button to main board.
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Symptom: “Scooter doesn’t charge”

Possible Failed Parts: Charger, Battery, Main Board
Possible Fixes:

- Check connection from charging socket to main board.
- Faulty battery charger
- Faulty battery
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Symptom: “Flashing Battery Charger LED”

Possible Failed Parts: Charger, Battery, Main Board
Possible Fixes:
-
Faulty battery charger
- Faulty battery
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Symptom: “Wheels making strange noise/moving slow”

Possible Failed Parts: Wheel, Main Board
Possible Fixes: 
Check motor wiring combinations (yellow, green, blue)
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Symptom: “Wheels spinning very fast”

Possible Failed Parts: Wheels, Main Board
Possible Fixes:

- Check motor wiring combinations (yellow, green, blue).
- Faulty motor. Replace with new.
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Symptom: “Red status LED flashing”

Possible Failed Parts: Motor, Main Board
Possible Fixes: 
- Check motor wiring combinations (yellow, green, blue)
- Check all motor connections 
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Symptom: “Motors cutting out after a few seconds when riding and red status LED flashing”

Possible Failed Parts: Motor, Main Board
Possible Fixes:

- Check motor wiring combinations (yellow, green, blue)
- Faulty motor. Check which side cuts out first – that will be the faulty side. Replace with new.
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Symptom: “Charger LED not changing colour (green to red) when connected”

Possible Failed Parts: Battery Charger, Battery, Main Board, Charging Socket
Possible Fixes:
- Check connection from main board to charging socket.
- Check 3 pins in the charging socket are not damaged.
- Try using a different charger
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